Refund Policy
This Refund Policy applies to all marketing, event, and travel solutions provided by MGRY. We only consider refund requests where there is a valid legal basis under our contract or applicable UK law. All requests must be submitted in writing by the customer. MGRY will review each submission and provide a formal decision within 14 days of receipt. Please note that this policy is supplementary to our primary Terms and Conditions, which take precedence in all commercial matters and should be reviewed in conjunction with this document.
Requesting Your Refund Now
If MGRY approves a refund in writing, the transaction will be processed through our accounts department. Due to the complex nature of international event coordination and currency clearances, please be aware that the final payment of any agreed refund may take up to 90 days from the date the refund was officially authorised. All communications regarding financial claims must be directed to our London office via official channels to ensure they are logged and tracked according to our internal quality and compliance standards.
Excluded Costs and Non-Refundables
Certain costs remain strictly non-refundable including: • Agency administrative fees • Third-party supplier charges • Committed travel and accommodation costs • Venue deposits and exhibition space fees • Bespoke marketing materials